Dear valued customer,
We understand the coronavirus (COVID-19) is a source of concern for you and your clients. Although the situation is highly dynamic, IDEXX is committed to providing you with the products, services and support you have come to trust. As a global leader in livestock diagnostics, we are monitoring the situation closely from both a clinical and operational perspective.
- We are well positioned to maintain supplies and services, and we are working behind the scenes to ensure your IDEXX experience is business as usual. We suggest carrying 2-4 weeks of extra inventory in case of transportation delays.
- We are monitoring updates and guidance from the US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), in order to stay abreast of the latest information and keep both our customers and employees safe.
To support the health and safety of you, your clients and our IDEXX employees, IDEXX will follow the guidance of local government and health authorities regarding travel and in person visits. So long as the government has approved travel within the country for business reasons, we remain available to visit. We also respect and will defer to your preference for meeting in person or remotely.
We will be continuously updating this page. Please check back regularly for new information.