Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2023-2024
Sunday 24th December 2023
Christmas Eve
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed at 15:00
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 25th December 2023
Christmas Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Tuesday 26th December 2023
Boxing Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Sunday 31st December 2023
New Year's Eve
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 1st January 2024
New Year's Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Open
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Friday 29th March 2024
Good Friday
Medical consultant
- Closed at 14:00
Pathology
- Closed at 14:00
Lab Support
- Closed at 14:00
Order Management
- Closed at 14:00
Technical Support
- Closed at 14:00
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Sunday 31st March 2024
Easter Sunday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 1st April 2024
Easter Monday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 6th May 2024
Early May Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 27th May 2024
Spring Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 26th August 2024
August Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed