Brexit Communications 

UPDATE 4th October 2019

Currently the date for the UK’s exit from the European Union is still being discussed by the UK government. This is an evolving situation, IDEXX is monitoring developments and will provide an update once there is clarity on the final departure timing.
 
The UK is currently scheduled to leave the European Union on 31st October 2019. The situation is outside IDEXX’s control but we are committed to meeting expected service levels for our valued customers irrespective of the Brexit terms.
As a result, we are encouraging our customers to order and receive sufficient supplies of our products and consumables in advance of 31st October so that your clinics and your clients do not face disruption.
Advice to our customers: 

  • Order enough inventory for at least a 2-week window following Brexit. 
  • Due to expected high volumes at the end of the month and the potential for events outside our control, please order early and no later than 29 October to allow for delivery before Thursday 31st October. Customers can place orders by phone on 0203 7887508 or online at order.idexx.co.uk.
  • Refer back to this page for further IDEXX product service and delivery updates during the weeks up to and immediately following Brexit. 

Customers can contact customer support on 0203 7887508 with any questions or concerns.
 

UPDATE 26th March 2019

Currently the date for the UK’s exit from the European union is still being discussed by the UK government. This is an evolving situation, IDEXX is monitoring developments and will provide an update once there is clarity on the final departure timing.

 
The UK is currently scheduled to leave the European Union on 29th March 2019. IDEXX is committed to meeting expected service levels for our valued customers irrespective of the Brexit terms. 

We encourage customers to order and receive sufficient supplies of our products and consumables in advance of 29th March so that clinics do not face disruption.

We advise that customers: 
  • Order enough inventory for at least a 2-week window following Brexit. 
  • Submit orders by Wednesday 27th March for delivery before Friday 29th March. Customers can place orders by phone on 0203 7887508 or online at order.idexx.co.uk.
  • Refer back to this page for further IDEXX product service and delivery updates during the weeks up to and immediately following Brexit. 
Customers can contact customer support on 0203 7887508 with any questions or concerns