Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier Service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2022
Saturday 1 January
New Year's Day
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 3rd January
New Year’s Day (substitute day)
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Friday 15th April
Good Friday
Reference Laboratories
- 08:30 – 14:00
Courier service
- Closed (Except Ireland)
Analyser support
- Closed
Internal Medicine
- 09:00–14:00
Animana
- Closed
Saturday 17th April
Easter Saturday
Reference Laboratories
- 08:30 – 14:00
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 18th April
Easter Monday
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Closed
Monday 2nd May
May Bank Holiday
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Thursday 2nd June
Spring Bank Holiday
Reference Laboratories
- 08:30 – 13:00
Courier service
- Closed (Except Ireland)
Analyser support
- Open
Internal Medicine
- 09:00–13:00
Animana
- Closed
Friday 3rd June
Platinum Jubilee Bank Holiday
Reference Laboratories
- Closed
Courier service
- Closed (Except Ireland)
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Closed
Saturday 4th June
Reference Laboratories
- Open
Courier service
- Closed (Except Saturday Lockbox)
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Open
Monday 6th June
June Bank Holiday (Ireland)
Reference Laboratories
- Open
Courier service
- Open (Except Ireland)
Analyser support
- Open
Internal Medicine
- Open
Animana
- Open
Monday 29th August
August Bank Holiday
Reference Laboratories
- Closed
Courier service
- Closed (Except Ireland)
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Friday 24th December
Christmas Eve
Reference Laboratories
- 08:30 – 14:00
Courier service
- Open
Analyser support
- 08:30-15:00
Internal Medicine
- 09:00–14:00
Animana
- 8.00-15.00
Saturday 25th December
Christmas Day
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 26th December
Boxing Day
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Saturday 31st December
New years eve
Reference Laboratories
- 08:30 – 14:00
Courier service
- Open
Analyser support
- 08:30-15:00
Internal Medicine
- 09:00–14:00
Animana
- 8.00-15.00
Courier Service schedule 2022
*Saturday service only available in certain areas. Please check with IDEXX if you are unsure if you receive this service.
Saturday 1st January 2022
New Years Day
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 3rd January 2022
New Year’s Day (substitute day)
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Friday 15th April 2022
Good Friday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Normal collections
- Ireland
Saturday 17th April 2022
Easter Saturday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 18th April 2022
Easter Monday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 2nd May 2022
May Bank Holiday
No collections
- Courier / overnight
- Sameday
- Ireland
- Lockbox
- Scotland
Thursday 2nd June 2022
Spring Bank Holiday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Normal collections
- Ireland
Friday 3rd June 2022
Platinum Jubilee Bank Holiday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Normal collections
- Ireland
Monday 29th August 2022
August Bank Holiday
No collections
- Courier / overnight
- Sameday
- Lockbox
Normal collections
- Ireland
- Scotland
Friday 24th December 2022
Christmas Eve
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Saturday 25th December 2022
Christmas Day
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 26th December 2022
Boxing Day
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Tuesday 27th December 2022
Christmas Day (substitute England and Scotland)
No collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Normal collections
- Ireland
Saturday 31st December 2022
New years eve
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland