Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- 17:00 - 19:30 on-call emergency phone
- Saturday: 09:00 - 13:00 on-call emergency phone
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- Contact online
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier Service schedule
IDEXX Reference Laboratories and Customer Support 2021
Friday 1 January
New Year's Day
Reference Laboratories
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Friday 2 April
Good Friday
Reference Laboratories
- 08:30–14:00
Analyser support
- Closed
Internal Medicine
- 09:00–14:00
Animana
- Closed
Saturday 3 April
Easter Saturday
Reference Laboratories
- 08:30–14:00
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 5 April
Easter Monday
Reference Laboratories
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 3 May
May Bank Holiday
Reference Laboratories
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Monday 31 May
Spring Bank Holiday
Reference Laboratories
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Monday 30 August
August Bank Holiday
Reference Laboratories
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Friday 24 December
Christmas Eve
Reference Laboratories
- 08:30–14:00
Analyser support
- 08:30–14:00
Internal Medicine
- 09:00–14:00
Animana
- 08:00–15:00
Saturday 25 December
Christmas Day
Reference Laboratories
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 27 December
Christmas Day (Substitute Day)
Reference Laboratories
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Tuesday 28 December
Boxing Day (Substitute Day)
Reference Laboratories
- Closed
Analyser support
- Open
Internal Medicine
- Closed
Animana
- Open
Friday 31 December
New Year's Eve
Reference Laboratories
- 08:30–14:00
Analyser support
- 08:30–14:00
Internal Medicine
- 09:00–14:00
Animana
- 08:00–15:00
Courier Service schedule 2020 - 2021
*Saturday service only available in certain areas. Please check with IDEXX if you are unsure if you receive this service.
Tuesday 22 December
Normal collections
- Courier / overnight
- Lockbox
- Ireland
- Scotland
Wednesday 23 December
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Thursday 24 December
1 hour earlier cut off and collections than usual
- Sameday
No collections
- Courier / overnight
- Lockbox
- Ireland
- Scotland
Friday 25 December
Christmas Day
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Saturday 26 December
Boxing Day
No collections
- Courier / overnight
- Sameday
- Lockbox*
- Ireland
- Scotland
Monday 28 December
Boxing Day (Substitute Day)
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Tuesday 29 December
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Wednesday 30 December
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
2021
Thursday 31 December
No collections
- Courier / overnight
- Lockbox
- Ireland
- Scotland
1 hour earlier cut off and collections than usual
- Sameday
Friday 1 January
New Year's Day
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Saturday 2 January
No collections
- Courier / overnight
- Sameday
- Ireland
- Scotland
Normal collections
- Lockbox*
Monday 4 January
2nd January (Substitute Day)
(Scotland)
No collections
- Scotland
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
Thursday 18 March
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Thursday 1 April
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Friday 2 April
Good Friday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Normal collections
- Ireland
Saturday 3 April
No collections
- Courier / overnight
- Sameday
- Ireland
- Scotland
Normal collections
- Lockbox*
Monday 5 April
Easter Monday
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Tuesday 6 April
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 3 May
Early May Bank Holiday
(May Day)
No collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Tuesday 4 May
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Tuesday 8 June
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 2 August
August Bank Holiday
(Ireland and Scotland)
No collections
- Ireland
- Scotland
Normal collections
- Courier / overnight
- Sameday
- Lockbox
Tuesday 3 August
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 30 August
Summer Bank Holiday
No collections
- Courier / overnight
- Sameday
- Lockbox
Normal collections
- Ireland
- Scotland
Tuesday 31 August
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 25 October
October Bank Holiday
(Ireland)
No collections
- Ireland
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Scotland
Tuesday 26 October
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland
- Scotland
Monday 30 November
St. Andrew's Day
Scotland
No collections
- Scotland
Normal collections
- Courier / overnight
- Sameday
- Lockbox
- Ireland