Support and services availability

Contact IHD Support

0203 7887 508

Contact Reference Laboratory

0203 7887 508
  • Monday through Friday: 08:30 - 17:00
  • Saturday: 09:00 - 13:00 
  • Contact online

Transportation

Contact Professional Services

0203 7887 508
  • Monday through Friday: 09:00 - 18:00

 


Opening times and bank holiday schedule

IDEXX Reference Laboratories and Customer Support  |  Courier Service schedule

Sample advice if delayed shipping:

Sample Advice Infosheet

IDEXX Reference Laboratories and Customer Support 2022

Saturday 1 January
New Year's Day
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 3rd January
New Year’s Day (substitute day)
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Friday 15th April
Good Friday
Reference Laboratories
  • 08:30 – 14:00
Courier service 
  • Closed (Except Ireland)
Analyser support
  • Closed
Internal Medicine
  • 09:00–14:00
Animana
  • Closed
Saturday  17th April
Easter Saturday
Reference Laboratories
  • 08:30 – 14:00
Courier service 
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 18th April
Easter Monday
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Closed
Monday 2nd May
May Bank Holiday
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Thursday 2nd June
Spring Bank Holiday
Reference Laboratories
  • 08:30 – 13:00
Courier service 
  • Closed (Except Ireland)
Analyser support
  • Open
Internal Medicine
  • 09:00–13:00
Animana
  • Closed
Friday 3rd June
Platinum Jubilee Bank Holiday
Reference Laboratories
  • Closed
Courier service 
  • Closed (Except Ireland)
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Closed
Saturday 4th June
 
Reference Laboratories
  • Open
Courier service 
  • Closed (Except Saturday Lockbox)
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Open
Monday 6th June
June Bank Holiday (Ireland)
Reference Laboratories
  • Open
Courier service 
  • Open (Except Ireland)
Analyser support
  • Open
Internal Medicine
  • Open
Animana
  • Open
Monday 29th August
August Bank Holiday
Reference Laboratories
  • Closed
Courier service 
  • Closed (Except Ireland)
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Friday 24th December
Christmas Eve
Reference Laboratories
  • 08:30 – 14:00
Courier service 
  • Open
Analyser support
  • 08:30-15:00
Internal Medicine
  • 09:00–14:00
Animana
  • 8.00-15.00
Saturday 25th December
Christmas Day
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 26th December
Boxing Day 
Reference Laboratories
  • Closed
Courier service 
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Saturday 31st December
New years eve
Reference Laboratories
  • 08:30 – 14:00
Courier service 
  • Open
Analyser support
  • 08:30-15:00
Internal Medicine
  • 09:00–14:00
Animana
  • 8.00-15.00

Courier Service schedule 2022

*Saturday service only available in certain areas. Please check with IDEXX if you are unsure if you receive this service.

Saturday 1st January 2022
New Years Day

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 3rd January 2022
New Year’s Day (substitute day)

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Friday 15th April 2022
Good Friday

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland

Normal collections

  • Ireland
Saturday  17th April 2022
Easter Saturday

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 18th April 2022
Easter Monday

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 2nd May 2022
May Bank Holiday

No collections

  • Courier / overnight
  • Sameday
  • Ireland
  • Lockbox
  • Scotland
Thursday 2nd June 2022
Spring Bank Holiday

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland

Normal collections

  • Ireland
Friday 3rd June 2022
Platinum Jubilee Bank Holiday

No collections 

  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland

Normal collections

  • Ireland
Monday 29th August 2022
August Bank Holiday

No collections

  • Courier / overnight
  • Sameday
  • Lockbox

Normal collections

  • Ireland
  • Scotland
Friday 24th December 2022
Christmas Eve

Normal collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Saturday 25th December 2022
Christmas Day

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 26th December 2022
Boxing Day 

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Tuesday 27th December 2022
Christmas Day (substitute England and Scotland)

No collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland

Normal collections

  • Ireland
Saturday 31st December 2022
New years eve

Normal collections

  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland