Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier Service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2023
Sunday 1st January 2023
New Year's Day
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Monday 2nd January 2023
Bank Holiday
Reference Laboratories
- Closed
Courier service
- Closed
Analyser support
- Closed
Internal Medicine
- Closed
Animana
- Closed
Friday 7th April 2023
Good Friday
Medical consultant
- 09:00 - 13:00
Pathology
- 09:00 - 13:00
Lab Support
- 09:00 - 13:00
Order Management
- Closed
Technical Support
- Open
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Open (Day Lab Closed)
Monday 10th April 2023
Easter Monday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 1st May 2023
Early May Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 8th May 2023
King Charles III’s Coronation Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 29th May 2023
Spring Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 28th August 2023
August Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Open
Technical Support
- Open
Animana
- Open
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Sunday 24th December 2023
Christmas Eve
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed at 15:00
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 25th December 2023
Christmas Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Tuesday 26th December 2023
Boxing Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Sunday 31st December 2023
New Year's Eve
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Courier Service schedule 2023
*Saturday service only available in certain areas. Please check with IDEXX if you are unsure if you receive this service.
Monday 2nd January 2023
New Year's Day (subsititute)
Normal collections
- Ireland
Closed, no collections
- England
- Scotland
Tuesday 3rd January
2nd January (substitute) (Scotland)
Normal collections
- England
- Ireland
Closed, no collections
- Scotland
Wednesday 4th January
Normal collections
- England
- Scotland
- Ireland
Friday 17th March
St Patricks Day (Ireland)
Normal collections
- England
- Scotland
Closed, no collections
- Ireland
Thursday 6th April
Normal collections
- England
- Scotland
- Ireland
Friday 7th April
Good Friday
Normal collections
- Ireland
Closed, no collections
- England
- Scotland
Saturday 8th April
Easter Saturday
Closed, no collections
- England
- Scotland
- Ireland
Monday 10th April
Easter Monday
Closed, no collections
- England
- Scotland
- Ireland
Tuesday 11th April
Normal collections
- England
- Scotland
- Ireland
Monday 1st May
Early May Bank Holiday
Closed, no collections
- England
- Scotland
- Ireland
Monday 8th May
HM King Charles III Coronation
Normal collections
- Ireland
Closed, no collections
- England
- Scotland
Monday 29th May
Spring Bank Holiday
Normal collections
- Ireland
Closed, no collections
- England
- Scotland
Monday 5th June
June Bank Holiday (Ireland)
Normal collections
- England
- Scotland
Closed, no collections
- Ireland
Monday 7th August
Summer Bank Holiday
(Ireland and Scotland)
Normal collections
- England
Closed, no collections
- Scotland
- Ireland
Monday 28th August
Summer Bank Holiday
(England and Scotland)
Normal collections
- Ireland
Closed, no collections
- England
- Scotland
Monday 30th October
October Bank Holiday (Ireland)
Normal collections
- England
- Scotland
Closed, no collections
- Ireland
Thursday 30th November
St. Andrews Day (Scotland)
Normal collections
- England
- Scotland
- Ireland
Saturday 23rd December
Normal collections
- England
- Scotland
Closed, no collections
- Ireland
Monday 25th December
Christmas Day
Closed, no collections
- England
- Scotland
- Ireland
Tuesday 26th December
Boxing Day
Closed, no collections
- England
- Scotland
- Ireland
Wednesday 27th December
Normal collections
- England
- Scotland
- Ireland
Thursday 28th December
Normal collections
- England
- Scotland
- Ireland
Friday 29th December
Normal collections
- England
- Scotland
- Ireland
Saturday 30th December
Normal collections
- England
- Scotland
Closed, no collections
- Ireland
Monday 1st January 2024
New Years Day
Closed, no collections
- England
- Scotland
- Ireland
Tuesday 2nd January (2024)
Normal collections
- England
- Ireland
Closed, no collections
- Scotland
Wednesday 3rd January (2024)
Normal collections
- England
- Scotland
- Ireland