Support and services availability

Contact IHD Support

0203 7887 508

Contact Reference Laboratory

0203 7887 508
  • Monday through Friday: 08:30 - 17:00
  • Saturday: 09:00 - 13:00 
  • Contact online

Transportation

Contact Professional Services

0203 7887 508
  • Monday through Friday: 09:00 - 18:00

 


Opening times and bank holiday schedule

IDEXX Reference Laboratories and Customer Support  |  Courier Service schedule

Sample advice if delayed shipping:

Sample Advice Infosheet

IDEXX Reference Laboratories and Customer Support 2021

Friday 1 January
New Year's Day
Reference Laboratories
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Friday 2 April
Good Friday
Reference Laboratories
  • 09:00 - 13:00
Analyser support
  • Closed
Internal Medicine
  • 09:00–14:00
Animana
  • Closed
Saturday 3 April
Easter Saturday
Reference Laboratories
  • 09:00 - 13:00
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 5 April
Easter Monday
Reference Laboratories
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 3 May
May Bank Holiday
Reference Laboratories
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Monday 31 May
Spring Bank Holiday
Reference Laboratories
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Monday 30 August
August Bank Holiday
Reference Laboratories
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Friday 24 December
Christmas Eve
Reference Laboratories
  • 08:30–14:00
Analyser support
  • 08:30–14:00
Internal Medicine
  • 09:00–14:00
Animana
  • 08:00–15:00
Saturday 25 December
Christmas Day
Reference Laboratories
  • Closed
Analyser support
  • Closed
Internal Medicine
  • Closed
Animana
  • Closed
Monday 27 December
Christmas Day (Substitute Day)
Reference Laboratories
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Tuesday 28 December
Boxing Day (Substitute Day)
Reference Laboratories
  • Closed
Analyser support
  • Open
Internal Medicine
  • Closed
Animana
  • Open
Friday 31 December
New Year's Eve
Reference Laboratories
  • 08:30–14:00
Analyser support
  • 08:30–14:00
Internal Medicine
  • 09:00–14:00
Animana
  • 08:00–15:00

Courier Service schedule 2021

*Saturday service only available in certain areas. Please check with IDEXX if you are unsure if you receive this service.


Thursday 31 December
 
No collections
  • Courier / overnight
  • Lockbox
  • Ireland
  • Scotland
     
1 hour earlier cut off and collections than usual
  • Sameday

Friday 1 January
New Year's Day
No collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Saturday 2 January
 
No collections
  • Courier / overnight
  • Sameday
  • Ireland
  • Scotland
     
Normal collections
  • Lockbox*
Monday 4 January
2nd January (Substitute Day)
(Scotland)
No collections
  • Scotland
     
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland

Thursday 18 March
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Thursday 1 April
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Friday 2 April
Good Friday
No collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland
     
Normal collections
  • Ireland

Saturday 3 April
 
No collections
  • Courier / overnight
  • Sameday
  • Ireland
  • Scotland
     
Normal collections
  • Lockbox*

Monday 5 April
Easter Monday
No collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Tuesday 6 April
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 3 May
Early May Bank Holiday
(May Day)
No collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Tuesday 4 May
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Tuesday 8 June
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 2 August
August Bank Holiday
(Ireland and Scotland)
No collections
  • Ireland
  • Scotland
     
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox

Tuesday 3 August
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland

Monday 30 August
Summer Bank Holiday
No collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland
Normal collections
  • Ireland

Tuesday 31 August
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 25 October
October Bank Holiday
(Ireland)
No collections
  • Ireland
     
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Scotland

Tuesday 26 October
 
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland
  • Scotland
Monday 30 November
St. Andrew's Day
Scotland
No collections
  • Scotland
     
Normal collections
  • Courier / overnight
  • Sameday
  • Lockbox
  • Ireland