Support and services availability

Contact IHD Support

0203 7887 508

Contact Reference Laboratory

0203 7887 508
  • Monday through Friday: 08:30 - 17:00
  • Saturday: 09:00 - 13:00 
  • Contact online

Transportation

Contact Professional Services

0203 7887 508
  • Monday through Friday: 09:00 - 18:00

 

Opening times and bank holiday schedule

IDEXX Reference Laboratories and Customer Support  |  Courier service schedule

Sample advice if delayed shipping:

Sample Advice Infosheet

IDEXX Reference Laboratories and Customer Support 2025-2026

Thursday 1st January 2026
New Year's Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Friday 3rd April 2026
Good Friday
Medical consultant
  • Close at 13h
Pathology
  • Close at 13h
Lab Support
  • Close at 13h
Order Management
  • Closed
Technical Support
  • Close at 13h
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Close at 13h
Saturday 4th April 2026
Easter Saturday
Medical consultant
  • Closed
Pathology
  • Open
Lab Support
  • Open
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Open
Sunday 5th April 2026
Easter Sunday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 6th April 2026
Easter Monday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 4th May 2026
Early May Bank Holiday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 25th May 2026
Spring Bank Holiday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 31st August 2026
Summer bank holiday
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Thursday 24th December 2026
Christmas Eve
Medical consultant
  • Close at 13h
Pathology
  • Close at 13h
Lab Support
  • Close at 13h
Order Management
  • Close at 16h
Technical Support
  • Close at 15h
Animana
  • Close at 15h
Telemedicine
  • Open
Transportation
  • Close at 13h
Lab Ops
  • Close at 13h
Friday 25th December 2026
Christmas Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Saturday 26th December 2026
Boxing Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Monday 28th December 2026
Boxing Day (substitute day)
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed
Thursday 31st December 2026
New Year's Eve
Medical consultant
  • Close at 13h
Pathology
  • Close at 13h
Lab Support
  • Close at 13h
Order Management
  • Closed
Technical Support
  • Close at 13h
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Close at 13h
Lab Ops
  • Close at 13h
Friday 1st January 2027
New Year's Day
Medical consultant
  • Closed
Pathology
  • Closed
Lab Support
  • Closed
Order Management
  • Closed
Technical Support
  • Closed
Animana
  • Closed
Telemedicine
  • Open
Transportation
  • Closed
Lab Ops
  • Closed

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