Support and services availability
Contact IHD Support
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Ordering IHD Consumables: order.idexx.co.uk
- All contact options
Contact Reference Laboratory
0203 7887 508
- Monday through Friday: 08:30 - 17:00
- Saturday: 09:00 - 13:00
- Contact online
Transportation
- Monday through Friday: 08:30 - 18:00
- Saturday: 08:30 - 14:00
- www.idexx.co.uk/courier
Contact Professional Services
0203 7887 508
- Monday through Friday: 09:00 - 18:00
Opening times and bank holiday schedule
IDEXX Reference Laboratories and Customer Support | Courier service schedule
Sample advice if delayed shipping:
IDEXX Reference Laboratories and Customer Support 2025-2026
Thursday 1st January 2026
New Year's Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Friday 3rd April 2026
Good Friday
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Closed
Technical Support
- Close at 13h
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Close at 13h
Saturday 4th April 2026
Easter Saturday
Medical consultant
- Closed
Pathology
- Open
Lab Support
- Open
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Open
Sunday 5th April 2026
Easter Sunday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 6th April 2026
Easter Monday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 4th May 2026
Early May Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 25th May 2026
Spring Bank Holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 31st August 2026
Summer bank holiday
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Thursday 24th December 2026
Christmas Eve
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Close at 16h
Technical Support
- Close at 15h
Animana
- Close at 15h
Telemedicine
- Open
Transportation
- Close at 13h
Lab Ops
- Close at 13h
Friday 25th December 2026
Christmas Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Saturday 26th December 2026
Boxing Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Monday 28th December 2026
Boxing Day (substitute day)
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed
Thursday 31st December 2026
New Year's Eve
Medical consultant
- Close at 13h
Pathology
- Close at 13h
Lab Support
- Close at 13h
Order Management
- Closed
Technical Support
- Close at 13h
Animana
- Closed
Telemedicine
- Open
Transportation
- Close at 13h
Lab Ops
- Close at 13h
Friday 1st January 2027
New Year's Day
Medical consultant
- Closed
Pathology
- Closed
Lab Support
- Closed
Order Management
- Closed
Technical Support
- Closed
Animana
- Closed
Telemedicine
- Open
Transportation
- Closed
Lab Ops
- Closed